Month: September 2015

Just a reminder from CTS that at the beginning of the semester we see a large influx of Phishing emails where someone is trying to trick you into giving out your campus username and password. Often they claim your email is running out of space, or if you don’t login and do a certain action your account will be disabled. Often (but not always) these come from emails that don’t even end with @potsdam.edu or direct you to a site that isn’t one of our potsdam.edu sites! This is a dead giveaway something is amiss. To learn more about Phishing emails and some other things to look out for, please visit our page on the topic: http://www.potsdam.edu/cts/services/emailservice/phishing.cfm

Bear Mobile (Ellucian Mobile App) is now working again. To find out more about this app please see the following link. http://www.potsdam.edu/cts/services/bearmobile.cfm

Email service has been restored. Thank you for your patience.

The main campus email server is experiencing problems and is being taken off-line for emergency servicing. It is not known at present how long the outage will last.

The main campus email server is experiencing problems. CTS staff is aware of the issue and personnel are on their way in to campus to deal with it.

Moodle and other services are back online.

The database server has been successfully restarted. Services that depend on it (the campus website, moodle, spam quarantine access, the Helpdesk/CTS ticketing system, and Webwork) should now be back up.

CTS is working to restore moodle performance to acceptable levels. As part of this effort, the main campus database server will be rebooted at 3:45 pm. The reboot should be over quickly with minimal disruption to services. However, there may be brief interruption to the following services: the campus website, moodle, maia (spam quarantine access), the Helpdesk/CTS ticketing system, and Webwork. If you experience difficult with any of these services, please try logging out of the service (or closing the web page), wait for a minute, and log in again. If issues persist, as always, contact the Helpdesk at ext. 4444 for assistance.

The email server is now processing mail.

The email server is experiencing a high load. Technicians are working on the problem.