CTS Announcements & System Status

Brightspace access is now restored. If further issues occur, they will be noted here on the status page. If you have any questions, please contact the IT Service Desk at x4444 or itservicedesk@potsdam.edu

Brightspace is currently unavailable. The automated announcement on the SUNY Help Desk number indicates that SUNY is aware of the issue and their administrators are working on the problem. There is no ETA to resolution at this time. The announcement […]

The following areas for CTS will be open on Friday, November 10, 2023 for normal operating hours: AIS – Administrative Information Systems DMS – Device Management Services IT Service Desk Telcom These areas of CTS will be closed in observance […]

The following areas for CTS will be open on Friday, November 10, 2023 for normal operating hours: AIS – Administrative Information Systems DMS – Device Management Services IT Service Desk Telcom These areas of CTS will be closed in observance […]

At this time CTS is noticing partial restoration to phone service. We are awaiting official notification from our service provider that the issues have been resolved. Callers may still experience intermittent degraded service. A notification will be posted on this […]

The campus is still experiencing issues with phone circuits. CTS continues to work with our provider to resolve the issue. Some outgoing calls may also fail depending on the destination and amount the campus is utilizing. If your call does […]

The campus is still experiencing issues with phone circuits. CTS continues to work with our provider to resolve the issue. Some outgoing calls may also fail depending on the destination and amount the campus is utilizing. If your call does […]

Incoming phone calls to campus are currently failing. Outgoing calls are proceeding as expected. CTS technicians are working with the service provider to restore service. An announcement will be made available here when more information is available.

All areas of CTS will be closed in observance of Indigenous Peoples Day, Monday, October 9, 2023. If you need assistance, please email itservicedesk@potsdam.edu and we will assist you when you when we resume regular business hours on Tuesday, October […]

CTS technicians have resolved the issue impacting voicemail and service has been restored.
If you have any further voicemail related issues, please contact the IT Service Desk at x4444 or itservicedesk@potsdam.edu