CTS Announcements & System Status

As we continue to troubleshoot this issue, the problem is impacting TeamQ as well.

CTS is currently working on an issue impacting incoming telephone calls and access to voicemail. Calls between on campus users and from campus to off campus numbers are still functioning, but calls from outside campus into campus are not being […]

ITEC will be performing Oracle patching on Thursday, June 29th from 5:00am – 7:00am. During this time Banner and BearPAWS will be inaccessible.

ITEC will be performing Oracle patching on Thursday, June 29th from 5:00am – 7:00am. During this time Banner and BearPAWS will be inaccessible.

Microsoft reports resolution with this issue. – Final status – After extended monitoring and receiving confirmation from previously affected users, we’ve validated that adding further processing throughput successfully resolved the is…

Communication from Microsoft pertaining to user impact – Users may be intermittently unable to view or access web apps in Microsoft 365. We’re analyzing service telemetry to determine the source of impact and develop a mitigation plan. Microsoft has not […]

The CTS Request Tracking (RT) system has been restored and is working properly now.

The CTS Request Tracking (RT) system – track.potsdam.edu – is currently down. CTS is aware of the issue and technicians are currently working on a resolution. Emails to passwordreset, itservicedesk, webcontent, telcom will be delayed. Issues reported via the webform […]

The following areas of CTS will be OPEN on Monday, February 20, 2023 for Washington’s Birthday. Device Management Services (DMS), Stillman Hall IT Service Desk (ITSD) Stillman Hall Host Services (HS), Kellas Hall The following areas of CTS will be […]

Power feeding the Crane complex network was interrupted moments earlier. This disrupted network to the entire complex. Power has since been restored and network will return shortly.