CTS Announcements & System Status

SICAS will be upgrading BearDeN (Degree Works) tomorrow and we expect it to be inaccessible most of the day. The Registrar will send an email to advisors to notify them when it becomes available.

ITEC will be performing emergency maintenance tomorrow, June 16th from 4:00am-7:00am. During this period, Banner will be inaccessible at times.

Adobe Apps are now authenticating via Microsoft Office365 SSO. CTS suggest users log out of their apps and back in. If you encounter any issues please contact the IT Service Desk.

Thank you.

On Monday, June 14th, at 10:00am CTS will be updating the login method for Adobe Apps. We will be moving to our Microsoft365 SSO platform to provide true Single Sign-On. Once the new SSO method is enabled users will be required to log out and back in to their Adobe Apps.

Multi-Factor Authentication (MFA) will be enabled on your SUNY Potsdam Microsoft Office 365 account on Wednesday, June 16.

Strong passwords are essential, but they are not enough. Phishing attacks and data breaches put your account and our institutional data at risk. MFA provides extra security for your SUNY Potsdam O365 account.

With MFA, anyone trying to access your account must provide two forms of ID:

-Something you know, such as your password.  

-Something you have, such as a passcode, or a mobile app.  

Before CTS enables MFA on your account, please make sure you have a means to receive the verification code. You will need a device such as a cell phone or tablet so you can install the Microsoft Authenticator App, or you can install other authentication apps like Authy. If you do not wish to use an Authenticator App you are able to use a cell phone to receive calls or text messages.

It is important to remember that you will be asked to re-authenticate with MFA from time to time, so it is critical that you have your verification method nearby when this happens. In most cases a cell phone is the optimal device for this purpose.

Once MFA is enabled on your account, you will need to perform a brief set up procedure to activate MFA for your account.  Please go to this web address and follow the instructions listed there: https://www.potsdam.edu/about/administrative-offices/computing-technology-services/services/office-365/enabling-multi-factor-authentication-mfa

The code you receive is device/instance specific. For example, if you sign into your O365 account with your phone and your computer, you will receive an MFA code for each.

If you have any questions or need further assistance, please contact the IT Service Desk via email at itservicedesk@potsdam.edu or by phone at (315) 276-4444. 

All areas of CTS will be CLOSED on Monday, May 31, 2021 in observance of Memorial Day.

• Operations, Stillman Hall
• Administrative Information Systems (AIS), Stillman Hall
• Device Management Services (DMS), Stillman Hall
• IT Service Desk (ITSD), Stillman Hall
• Host & Network Services (HNS), Kellas Hall
• Network, Infrastructure & Media (NIM), Kellas Hall
• TelCom (TC), Kellas Hall

If you have any questions, please contact Irene Haverstock via e-mail, haversim@potsdam.edu.

ITEC will restart application servers for Banner/BearPAWS tonight after 7pm. Users may lose connection when this occurs.

All services affected by AD-LDS are back up and working properly.

We are experiencing issues with our AD-LDS Authentication Service. Users will experience issues logging into Banner, Moodle, and other services that utilize AD-LDS. Technicians are aware and working on a resolution.

ITEC has corrected the problem with the Banner server.