CTS Announcements & System Status

ITEC will be performing database patching on Wednesday June 24, 2026 from 6:00am – 8:00am. During this time Banner, BearPAWS and BearDeN may be unavailable.

All areas of CTS will be closed Friday, June 19, 2026, in observance of the Juneteenth anniversary. If you require technical assistance on any issue during this time, please contact the IT Service Desk at 315-267-4444 or by e-mail at […]

ITEC will perform a migration of critical production network and security infrastructure on Wednesday April 29, 2026, from 12:00am – 7:00am. During this time Banner, BearPAWS and BearDeN may be unavailable. Service interruptions up to several hours are expected during […]

ITEC will perform a migration of critical production network and security infrastructure on Wednesday April 29, 2026, from 12:00am – 7:00am. During this time Banner, BearPAWS and BearDeN may be unavailable. Service interruptions up to several hours are expected during […]

Based on our testing, we believe we have affected the necessary repairs for users to re-join the network and successfully be routed the captive portal registration page. If your device does not take you there automatically, you may need to […]

CTS continues to work with our support vendor to resolve the wireless issues. The problem has been escalated to the next level support engineers. We do not have an ETA for resolution at this time.

Some devices are having issues connecting and registering on the SUNY W@SP WiFi. Technicians are looking into the issues and working with our vendor to resolve the problem.

Firewall maintenance is complete. Please report any issues to the IT Service Desk at X4444 or itservicedesk@potsdam.edu.

Computing & Technology Services (CTS) will be performing critical maintenance to the campus firewall shortly. This will result in a loss of internet connection for the campus. This outage will not impact the residence hall network. Any active VPN sessions […]

The IT Service Desk and Host Services will all be open on President’s Day, Monday, February 16, 2026, from 8am to 430pm in support the instructional needs of the campus. This will also include extended evening hours at the IT […]