Month: December 2017

The Helios file server is down. Technicians are working on the problem.

Some office phones are still offline in the wake of this weekend’s network outage. Technicians are aware and are working to restore service to affected phones. This will be ongoing throughout the morning/day.

Equipment failure (unrelated to today’s network outage) has resulted in an outage of emergency and related phone service to a portion of the campus. Affected areas and phones include R.A. room phones, fax machines, bluelight phones, red emergency phones, and elevator phones in and around the following buildings: Knowles, Crane, Maxcy, Performing Arts Center. Replacement equipment has been shipped and will arrive and be installed Monday afternoon.

Network functionality has been restored. Helios 3 is still offline, but being worked on. Technicians are working to confirm operation of Blue Light phones and all desk/office phones. Please report any lingering issues to the CTS Helpdesk: helpdesk@potsdam.edu or 315-267-4444. Please provide your name and contact information.

Technicians traced our network issues to a single component and have remediated the issue. Maintenance on the affected component will be scheduled and announced this coming week.

Currently we are experiencing various network and server issues. Technicians are working on the problem.

The maintenance to the wireless network serving academic and administrative buildings is complete.

The maintenance to the wireless network serving academic and administrative buildings has begun.

Campus staff are aware that MyResNet service is not functioning at this time. This is a campus-wide issue in the Residence Halls. We are working with Apogee to solve the problem.

CTS will be performing critical maintenance to the wireless network serving academic and administrative buildings this Saturday, December 2nd, 2017 between 7:00 AM and 10:00 AM. There may be several outages during the maintenance window. Outages will result in full loss of wireless connectivity. Posts will be made when maintenance begins and when it is complete. Wireless service in the residence halls will be unaffected.