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CTS will be performing network maintenance between 9:00 P. M. and 2:00 A. M. Wednesday, April 19th and Thursday, April 20th.  This maintenance will result in brief, rolling network outages in all buildings and locations on campus.  It is anticipated that most systems will be unaffected.  Anyone having trouble getting online on Thursday and Friday morning should reboot their device.  If trouble persists, report it to the CTS Helpdesk at 315-267-4444.  If no one is available to take your call, leave a message to ensure the quickest response.

SUNY System Administration will be releasing a newer version of Oracle Business Intelligence on Monday, April 17th, 2017.  Please report any questions about or issues with the new version to the Business Affairs Office.  E-mail: budget@potsdam.edu  Phone: 315-267-3103

Helios shares are unavailable.  Technicians are investigating.

E-mails from Request Tracker, the Helpdesk (and others’) ticketing system, are experiencing delays.  CTS is investigating the problem.

Oracle Business Intelligence is back online.  Response may be sluggish for the next hour or so.

Oracle Business Intelligence is undergoing system maintenance and is unavailable.

The network configuration error has been corrected and services restored.

A configuration change to a network switch has caused an outage of several license servers as well as our Apple Software Update Service. Network technicians are working to restore the switch configuration.

As a result of recent maintenance, PACES systems sent a series of outdated e-mail messages.  Please disregard messages you received this week relating to: SUNY Card Photo Accepted Card Balance Low Device Is Now Registered If you received one of these messages and have questions, please contact Kim Bradshaw at PACES: 315-267-2658

CTS will be performing a critical update to our Network Management Software. No end user systems or network access will be affected.