From Microsoft: Users may be unable to view some app launcher tiles within Outlook on the web. Current status: We’re investigating an issue in which users may be unable to view app launcher tiles within Outlook on the web. Scope of impact: Customer reports indicate that many users will likely experience impact related to this event. Our analysis indicates that any of your users who are attempting to use the app launcher may be impacted.
Computing and Technology Services has activated Microsoft ProPlus licensing for all active campus employees and students. In addition to all of the existing features of Office 365, which includes cloud/online versions of Microsoft Word, PowerPoint, and Excel, ProPlus allows employees and students of SUNY Potsdam to download and install the latest version of Microsoft Office on their personal computers and devices at no cost. Question: How much does this cost? Answer: There is no cost to current SUNY Potsdam Employees or active students. Q: I graduated from SUNY Potsdam. Do I get ProPlus? Q: I am retired/emeritus/emerita. Do I get ProPlus? A: No. ProPlus licenses are available only to active students and active employees. Availability of ProPlus is subject to the provisions of the campus Campus Computer Account Retention Policy: http://www.potsdam.edu/cts/policiesforms/accountretention . Personal subscriptions to Office 365 are available: https://products.office.com/en-us/buy/office . Q: How do I get my copy of Microsoft Office? A: There is an “Install Software” link available on the Office 365 login page ( http://portal.office.com ). Detailed download and installation instructions are available from Microsoft: https://support.office.com/en-us/article/Download-and-install-or-reinstall-Office-365-or-Office-2016-on-your-PC-or-Mac-4414eaaf-0478-48be-9c42-23adc4716658?ui=en-US&rs=en-US&ad=US Q: I am having trouble installing Office on my personal computer. Will CTS help me? A: CTS does not support or assist with the configuration of equipment not owned by SUNY Potsdam. If you are having trouble using Microsoft Office on a campus-provided computer, please contact the CTS Helpdesk for assistance. Q: Can I install Office on everything I own? What if I have more than one computer? Can I install it on my phone and my computer? A: Microsoft Office can be installed on as many devices as you wish, but it can only be activated on 5 devices at the same time. More information about license activation and deactivation is available here: https://blogs.technet.microsoft.com/office_resource_kit/2014/01/17/office-365-proplus-multiple-devices-and-deactivation/ Please direct any remaining questions to the CTS Helpdesk: helpdesk@potsdam.edu or 315-267-4444. If no one is available to take your call, leave a message to ensure the fastest response.
CTS reminds users that encountering phishing e-mails is commonplace when you have an account anywhere: your bank, Netflix, Google, and yes, SUNY Potsdam. We have a page that can help you understand what these e-mails are and how you can protect yourself from being tricked into giving your sensitive information to criminals: http://www.potsdam.edu/cts/services/office365/phishing We dissect a couple of phishing e-mails and show you what to look for as well as answer some frequently asked questions.
All Customers with a New York 315 Area Code Must Dial Area Code + Telephone Number For all Local Calls Beginning February 11, 2017 What is the new dialing procedure? To complete calls within the 315 area code region, the new dialing procedure requires callers to dial area code + telephone number. This means that all calls in the 315 area code that are currently dialed with seven digits will need to be dialed using ten digits, that is, the area code + telephone number. The same dialing procedure will apply to telephone numbers assigned to the new 680 area code. Who will be affected? The 315 area code covers the west-central portion of New York serving communities such as Syracuse, Utica and Watertown. The new 680 area code will serve the same geographic area currently served by the existing 315 area code. Why is the change necessary? To ensure a continuing supply of telephone numbers, the 680 area code is being added to the area served by the 315 area code. Since two area codes will now serve the same geographic region, the area code must be used when dialing any telephone number – including calls within the same area code, Beginning March 11, 2017, new telephone lines or services may be assigned numbers with the new 680 area code. Callers must also use the new dialing procedure for local calls in the new 680 area code. When will the change become mandatory? Beginning February 11, 2017, you must use the new dialing procedure for all local calls. lf you do not use the new dialing procedure, your call will not be completed, and a recording will instruct you to hang up and dial again. However, all customers should begin using the new dialing procedure before February 11, 2017. What will you need to do? ln addition to changing your dialing procedures, all services, automatic dialing equipment, or other types of equipment that are programmed to dial a 7-digit number will need to be reprogrammed to use the new dialing procedure. Some examples are stored telephone numbers in contact lists in wireless phones, PBXs, fax machines, lnternet dial-up numbers, speed dialers, call forwarding settings, voicemail services, etc., as well as Medical alert devices, safety alarm security systems and gates, ankle monitors or other similar equipment must be programmed to use 10-digit dialing. Many systems operate on 10-digit dialing by […]
moodle.potsdam.edu is once again reachable. If you are still having trouble reaching the site, quit and re-load your web browser.
moodle.potsdam.edu is currently unreachable. CTS is working with our Moodle Administrator and hosting provider to determine the problem and see to its resolution.
Lingering issues with our phone system after yesterday’s unexpected power outage have been resolved. If you continue to experience problems with your desk phone, please report it to the CTS Helpdesk: helpdesk@potsdam.edu
Some aspects of phone service continue to be unavailable after this morning’s unexpected power outage, including Voice Mail. CTS is aware of the problem and is working to resolve it.
Network and phone service has been restored. If you continue to experience problems with services or devices, please contact the CTS Helpdesk: 315-267-4444 or helpdesk@potsdam.edu
The Campus is experiencing some network and phone issues as a result of the unexpected power outage this morning. Technicians are investigating and working on the problem.