Status Updater

SOGo has been rebooted and service restored. Thank you for your patience.

Reminder: SOGo will be rebooted in 5 minutes. Please log off before then.

SOGo is showing heavy load, possibly due to a minor software upgrade meant to solve a current problem with meeting time display. SOGo will be rebooted at 4:00 today (a few minutes). The expectation is that the outage will last no more than 10 minutes.

CTS has completed moving network printers to a new print server and IP range. Users with difficulty printing should attempt to delete their printer and re-add it using the self-service instructions here: http://www.potsdam.edu/cts/services/printing/index.cfm See the column on the left for your operating system type. As always, please contact the CTS Helpdesk with any issues: helpdesk@potsdam.edu / x4444.

The scheduled network outage has been completed and all network services have been restored. If you have any lingering issues please contact the Helpdesk by calling 267-4444 or emailing helpdesk@potsdam.edu. Thank you!

Our last scheduled outage for the week will be tonight, January 13th, beginning at 11:00 p. m. and lasting until 6:00 a. m. Work this evening involves replacing hardware in data closets throughout campus. All campus services – including Moodle, SoGo, Banner, SUNY Portal and Telephony – will remain available during this time, except from localized areas on campus. Each campus building will experience a very brief outage while hardware is replaced. If you are off-campus, you will not see any disruption in service related to tonight’s activities. If you have an emergency during this outage, contact University Police at 315-267-2222.

Tonight, January 12th, beginning at 11:00 p. m. and lasting until 6:00 a. m., CTS will be replacing critical portions of our network electronics infrastructure in the campus datacenter. All campus hosted services – including SOGo, e-mail/BearMail, Moodle, Helios, and Telephony – will be affected. Network access on campus will be sporadic at best during this time. Tomorrow, January 13th, beginning at 11:00 p. m. and lasting until 6:00 a. m., CTS will be replacing network electronics in numerous data closets throughout campus buildings. All campus services will remain available during this time, except from localized areas on campus. If off-campus, you should see little, if any, disruption in service. If you have an emergency during this outage, contact University Police at 315-267-2222.

All authentication issues are now resolved. (SUNY Secure Login / HRPortal / Bearpaws). If you have any issues logging into these services please contact the Helpdesk at x4444.

BearPaws/Banner authentication is now working. SUNY Secure Login (SUNY Portal / HR Portal) authentication is still down. Technicians are working on it.

At this time updates to the various service authentication issues are as follows: BearMail: RESOLVED. BearPAWS: NOT RESOLVED, in progress. SUNY Secure Login e.g. Portal, HR, etc: NOT RESOLVED, assessing.