Status Updater

There was a time issue on Helios which caused it to over tax the CPU. The has been fixed and measures have been taken to help prevent it from happening again. All Helios access has been restored.

Helios is currently offline for reasons unknown. We are investigating.

New SSL Certificates have been successfully installed on secure.potsdam.edu and the site restored to service. If you experience difficulty on a secure (SSL-protected) page, please try reloading the page. If this does not solve the problem, please contact the CTS Helpdesk: helpdesk@potsdam.edu / x4444.

On January 7th, from 11pm and lasting until 5am, we will be replacing the most critical portions of our network electronics. All campus hosted services – including SoGo, Moodle, Helios, and telephony – will be affected. Network access on campus will be sporadic at best during this time. Please plan accordingly.

As previously announced, CTS has been moving network printers to a new print server and IP range. Users with difficulty printing should attempt to delete their printer and re-add it using the self-service instructions here: http://www.potsdam.edu/cts/services/printing/index.cfm See the column on the left for your operating system type. As always, please contact the CTS Helpdesk with any issues: helpdesk@potsdam.edu / x4444.

All voice mail services have restored. Thank you for your patience while services were restored.

Voicemail services are down and technicians are working to restore them.

Our Survey Website is now back up.

Our Survey Website iesurvey/perseus is currently undergoing maintenance. We will inform you when it is back online.

This Friday, January 2nd 2015, CTS will be replacing the existing transformers in both the Raymond and Stowell NOCs in preparation of new network equipment installation. Short duration network outages most likely will occur.