Status Updater

All voice mail services have been restored. Thank you for your patience while services were being restored.

Voice Mail Services are currently unavailable. We are aware of the problem and are working to restore services. At this time there is no estimated time for service restoration.

On January 8th, from 11pm and lasting until 6am, we will be replacing critical portions of our network electronics. All campus hosted services – including SoGo, Moodle, Helios, and telephony – will be affected. Network access on campus will be sporadic at best during this time. Please note that this outage has been extended until 6am due to extenuating circumstances. Please plan accordingly.

Logins to SUNY Secure sites are currently failing with an “unable to load page saml.potsdam.edu”. CTS is looking into the issue.

RT, our ticketing system for tracking problems, is currently down. If you have an open issue with us resolution will be delayed as we are unable to access your problem details. If you are attempting to report an issue with the self-service portal, your report may not reach us until the system is restored.

All services are back online. If you are experiencing any issues please contact the helpdesk at x4444!

We have started the first phase of our Network Upgrade. Services will be offline between 11pm and 5am.

There was a time issue on Helios which caused it to over tax the CPU. The has been fixed and measures have been taken to help prevent it from happening again. All Helios access has been restored.

Helios is currently offline for reasons unknown. We are investigating.

New SSL Certificates have been successfully installed on secure.potsdam.edu and the site restored to service. If you experience difficulty on a secure (SSL-protected) page, please try reloading the page. If this does not solve the problem, please contact the CTS Helpdesk: helpdesk@potsdam.edu / x4444.