On January 8th, from 11pm and lasting until 6am, we will be replacing critical portions of our network electronics. All campus hosted services – including SoGo, Moodle, Helios, and telephony – will be affected. Network access on campus will be sporadic at best during this time. Please note that this outage has been extended until 6am due to extenuating circumstances. Please plan accordingly.
Logins to SUNY Secure sites are currently failing with an “unable to load page saml.potsdam.edu”. CTS is looking into the issue.
RT, our ticketing system for tracking problems, is currently down. If you have an open issue with us resolution will be delayed as we are unable to access your problem details. If you are attempting to report an issue with the self-service portal, your report may not reach us until the system is restored.
All services are back online. If you are experiencing any issues please contact the helpdesk at x4444!
We have started the first phase of our Network Upgrade. Services will be offline between 11pm and 5am.
There was a time issue on Helios which caused it to over tax the CPU. The has been fixed and measures have been taken to help prevent it from happening again. All Helios access has been restored.
Helios is currently offline for reasons unknown. We are investigating.
New SSL Certificates have been successfully installed on secure.potsdam.edu and the site restored to service. If you experience difficulty on a secure (SSL-protected) page, please try reloading the page. If this does not solve the problem, please contact the CTS Helpdesk: helpdesk@potsdam.edu / x4444.
On January 7th, from 11pm and lasting until 5am, we will be replacing the most critical portions of our network electronics. All campus hosted services – including SoGo, Moodle, Helios, and telephony – will be affected. Network access on campus will be sporadic at best during this time. Please plan accordingly.
As previously announced, CTS has been moving network printers to a new print server and IP range. Users with difficulty printing should attempt to delete their printer and re-add it using the self-service instructions here: http://www.potsdam.edu/cts/services/printing/index.cfm See the column on the left for your operating system type. As always, please contact the CTS Helpdesk with any issues: helpdesk@potsdam.edu / x4444.