Status Updater

ITEC had some internal miscommunication and have just noted that all Banner campuses are down as well. This includes us. There is still no ETA for service restoration.

ITEC is experiencing an incident affecting multiple services. For us (SUNY Potsdam) this appears to include hosted off-campus services including, but possibly not limited to, BearPAWS & BearDen. ITEC has engaged outside vendors for assistance. ITEC has no ETA for resolution at this time.

Mailguard DB has been restored. SPAM is being filtered/blocked once again.

Email is back up but we are still experiencing issues with our SPAM filter database. This means that all users will see more SPAM in their email “inbox”. Techinicians are still working on the issue.

We are currently experiencing issues with one of our database servers. The main service affected is Mailguard. This means that Email is currently down. Technicians are aware and working on resolving the issue.

Internet connection with our Internet Service Provider has been restored.

The Campus is experiencing network anomalies potentially related to problems being experienced by our Internet Service Provider. We continue to monitor the situation and coordinate with our provider.

Maintenance is complete. All services should now be accepting Campus Computer Account usernames and passwords.

At 11:00pm tonight our Authentication System will be down. We will be doing maintenance and we hope to have it restored by 2:00am. This will effect CCA logins. Bearmail, Bearpaw, Banner, Moodle, and any other service that requires CCA Authentication will be down during this time.

We are experiencing issues with our central authentication system. Authentication to many services will continue to be sluggish and/or sporadic until the system is fully repaired. Technicians are aware and working to resolve the issue.