Status Updater

There is currently an issue with Helios shares being unavailable. Technicians have been notified of the issue and are investigating.

This morning Banner & BearPAWS were working without issue, but there has been a recurrence of the previously identified storage problem which has caused our ITEC Banner tier to reboot, and caused another Banner/BearPAWS outage. We have received word from ITEC that they will be taking our Banner systems down for Emergency Maintenance between 4:00-5:00pm tonight.

Currently Banner and BearPAWS are experiencing intermittent problems due to storage array issues at our ITEC hosting site in Buffalo. We have no ETA as to when this problem will be resolved. Technicians at ITEC have called in vendors to resolve the issue. We will update this page when the problems are resolved.

The storage controllers are fully-pressed restoring underlying redundancy, but are taking longer than expected to fully recover. At this rate we do not expect email service to be restored until the early morning.

……….This is an ACTUAL NOTIFICATION………. Issued By: SUNY – SUNY Potsdam Issued To: SUNY-POTSDAM-ALL Headline: SUNY Potsdam cancels afternoon classes after 2 p.m. today, due to winter weather advisory; Bear Buses will depart early at 2 p.m. Due to incoming winter storm conditions, SUNY Potsdam has cancelled all afternoon classes for Tuesday, November 26, beginning at 2 p.m. The College has rescheduled the departure time of the Bear Buses bringing students downstate today as well. The Bear Buses will now leave at 2 p.m. from the Barrington Student Union. For more information, please contact the Student Success Center at (315) 267-2375. The National Weather Service has issued a winter storm warning for much of New York State, including the North Country, beginning this afternoon and continuing through Thanksgiving Day, Thursday, November 28. SUNY Potsdam would like to remind students, faculty and staff to take extra precautions when traveling for the Thanksgiving holiday. Please monitor weather forecasts, and be very cautious when you decide to hit the road. ———- For information on how to unsubscribe to NY-Alert notifications, follow this link: http://www.potsdam.edu/cts/news/nyalert.cfm#unsubscribe (“http://www.potsdam.edu/cts/news/nyalert.cfm#unsubscribe”) NY-Alert Message Number — 96740437 ___

Email is recovering from multiple storage failures. During this time, email access (IMAP/POP) will range from slow to unavailable, as the underlying storage controllers work to restore redundancy. No ETA at this time.

An underlying storage issue is causing numerous issues with campus email. Technicians are actively working on the issue. All mail delivered to campus accounts during the outage will be queued for later delivery.

Banner/BearPAWS upgrades were completed Saturday afternoon, 2013-10-12.

Banner/BearPAWS maintenance is complete.

Banner/BearPAWS will be going down for a brief maintenance window.