Status Updater

We are receiving reports of users having trouble logging into BearPAWS and Moodle. Other services may also be affected. CTS is investigating the issue.

If you are going to be taking home a computer you do not normally use in order to work remotely, you MUST login to it once while it is connected with a network cable ON CAMPUS. If you don’t, you […]

Campus VPN Maintenance is complete for 3/19/20.

Beginning at 4:30 AM 3/19/20, CTS will be the campus VPN (GlobalProtect) to accommodate the anticipated surge in VPN usage. At this time it is not anticipated that any loss of service will occur during the maintenance window. The maintenance […]

With so many people working from home, it is important that you leave a contact phone number when sending email to the Helpdesk. We normally follow up by phone by looking you up in the campus directory. If you would […]

If you have any technical questions or needs arising from the campus response to COVID-19, please send email to helpdesk@potsdam.edu. This will allow us to triage, delegate, and track your request.

ITEC has cancelled the originally scheduled maintenance on our BearPAWS servers Wednesday (3/18) from 7:00am to 8:00am. They will move the Weblogic to Tomcat conversion to a later date.

ITEC will be performing SYSNET infrastructure maintenance on Wednesday March 4th from 12:00am – 7:00am. During this period expect outages to Banner, BearPAWS and BearDeN.

Banner, BearPAWS and BearDeN are back online.

Banner, BearPAWS and BearDeN are currently inaccessible. ITEC has been notified of the problem and is currently working on it. We will send a notice when the services are restored.