Maintenance will be performed on the College’s moodle server this Saturday morning (6/25) beginning at 6:00 am. During the maintenance moodle will be unavailable. Maintenance should be done by 10:00 am and possibly much earlier. Messages will be posted just prior to the start of maintenance and when it is complete. This is in preparation for a migration of our Moodle LMS to a more stable and performant platform later this summer.
The final synchronization of user e-mail from before the Memorial Day outage is now complete. Users may have seen messages that had been moved or deleted since the outage re-appear as a result of this process. Any users still missing messages should make a report to the CTS Helpdesk: helpdesk@potsdam.edu
Production Banner will be unavailable between the hours of 9:00 AM and Noon, on Saturday 6/18/16. SICAS will be applying for software updates during this time.
The mail server is back up. CTS staff continue to monitor it closely.
Procedure is taking longer than anticipated. CTS continues to work on it.
The email server will be rebooted at 9:55 for a preventive procedure. It should be back up within 10 minutes.
There will be minor maintenance on the email server tonight (Tuesday, June 7) at 7:00pm, as a preparation step for the migration to Office365 later this summer. This announcement is to alert users to the possibility of slow email response between 7 and 8:00 pm, though it is expected that there will be no slowdowns or user-visible effects.
Access to employment.potsdam.edu for administrative (SPOLR) users of the site has been restored. All functions of the site should now be working as expected. Thank you for your patience while CTS worked with the vendor to isolate and fix the problem.
The transfer of old email and mailbox folders, from the old email server to the new, is complete. If you are still missing email messages or folders, please try logging out of email in all windows that are open on your email (don’t just close the window — actually log out), and then logging back in. If this does not work, or you have any other issues, please contact the Helpdesk at ext. 4444, or email (if it’s working!) helpdesk@potsdam.edu.
CTS has received reports that logins to the employment.potsdam.edu portal are not working for SPOLR users. The vendor has been contacted and CTS and the vendor are working toward restoring access as promptly as possible.