Status Updater

Time Warner maintenance is complete. Campus Internet connection and all networking services coming into and leaving campus are restored.

A communication issue between our campus and SUNY’s License Manager for SPSS is preventing the software from launching on campus computers. SUNY support has been contacted and is investigating.

ITEC installing Oct2014 PSU to Banner database

The root cause of Helios account issues seems to have been resolved. All Helios related services should be operational at this point. Thank you for your patience.

Students and Faculty, Tomorrow Wednesday March 18th, between the hours of 6pm-9pm, campus Internet will be down for Time Warner upgrades. This means all network services leaving campus and coming into campus will be down for that time frame. Please, if you need access to your information remember to bring it home on your laptop, usb drive or blank CD. Thank you, CTS

ITEC installing Oct2014 PSU to Banner database

As a result of the outages this morning, some users may find their access to certain Helios shares to be still not working. If you are affected, you are asked to submit a ticket with helpdesk@potsdam.edu with the name of the Helios share(s) you are still experiencing issues with.

Service outages for Helios, BearMail, and blogs.potsdam.edu have been resolved. If you encounter any problems using these services, please contact the helpdesk (ext. 4444). Thank you for your patience.

An issue with the campus’ Internet Service Provider resulted in several days of blocked traffic between the Residence Halls and the rest of campus. While the Internet-At-Large was available from the Res. Halls, anything “on campus” was not, including but not limited to: BearMail, BearPAWS, SOGo, Moodle, BearDeN, and the campus web site. The problem has been found and rectified. Many thanks to the students who reported the issue directly to CTS and were instrumental in assisting us with troubleshooting the problem!

Resolved