The campus Internet service provider will be performing maintenance on Friday October 29th, 2021, beginning at 6:00 pm. This necessary maintenance will result in a brief outage for Internet traffic to and from campus. The maintenance window is not expected […]
Microsoft posted an update to their advisory indicating service has been restored: Status Service Restored More info: Users were recommended to use voice calls or non-telecom authentication methods to complete Multi-Factor Authentication. Final status: We’ve confirmed with the 3rd party […]
Microsoft has just posted an advisory: Details Title: Users are not receiving Multi-Factor Authentication (MFA) Short Message Service (SMS) messages to access M365 services User Impact: Users are not receiving Multi-Factor Authentication (MFA) Short Message Service (SMS) messages to access […]
The Campus is now using Microsoft’s Self Service Password Reset Portal (SSPR). To learn more about this, please visit https://www.potsdam.edu/about/administrative-offices/computing-technology-services/services/campus-computer-account-cca/password…
SUNYNet will be performing maintenance to network equipment on Thursday, October 28th, 2021 beginning at 6:00 pm. The maintenance is not expected to last longer than 30 minutes. During the maintenance window connections to Banner, BearPAWS and BearDeN will be […]
On the “More information required” page click “Next” On the “don’t lose access to your account!” page, please set up a minimum of TWO additional verification methods. It may prompt you to configure Alternate Email, Txt (Mobile Phone), Call (Mobile Phone), Office Phone, Security Questions. If you […]
Phone and Voice Mail System issues should now be resolved. If you experience any further or on-going problems please contact TelCom via email at telcom@potsdam.edu.
Thank you for your patience.
We are currently experiencing problems with the Phone and Voice Mail systems. TelCom is aware of the problems and is working to resolve them.
Printing issues are resolved at this time. If you do encounter any problems printing please contact the IT Service Desk via email at itservicedesk@potsdam.edu or by phone at (315) 267-4444.
We are still experiencing printing issues. Our technicians are aware and working on a fix.