Status Announcements

Maintenance for 12-19-2018 has completed.

CTS will be performing maintenance to several systems beginning at 2:00 PM 12-19-2018. Systems impacted will include RT (track.potsdam.edu) and lists.potsdam.edu . Authentication to Helios will also be impacted. An announcement will be posted when maintenance is complete.

CTS will be performing maintenance on critical systems later this week. Maintenance that has potential to interrupt service will be performed in the early morning hours before the start of business. For each update, an announcement will be posted prior to maintenance beginning, and again when maintenance is complete.

ITEC will be performing hardware maintenance tomorrow, Tuesday December 18th, from 4:00-4:30am. Banner/BearPAWS/BearDeN will be unavailable during that time.

All areas of CTS will be CLOSED from Monday, December 24, 2018 thru Tuesday,  January 1, 2019 (Closing Friday, December 21, 2018 at 4:00 pm – Opening Wednesday, January 2, 2019 at 8:00 am) Administration/Operations Administrative Information Systems (AIS) HelpDesk Host Services Network, Infrastructure & Media (NIM) Network Services – Stillman Hall TelCom If you have any questions, please contact Maria Freitas Ladouceur at x3088. Happy Holidays!

Banner/BearPAWS/BearDeN Network issues have been resolved.

ITEC has reported network service interruptions that are happening sporadically. During these interruptions you will most likely be disconnected from Banner/BearPAWS/BearDeN. ITEC is currently working on the problem.

The network outage has been resolved. If you still do not have network/internet access at your location, restart your device/computer. If that does not help, please report it to the CTS Helpdesk: 315-267-4444. If no one is available to receive your call, leave a message and someone will get back to you as soon as they can.

The campus is experiencing a partial network outage. Technicians are investigating. If you do not have network/internet access from your campus provided computer, please be patient. We will post again when the problem is resolved.

Maintenance is complete. All services are back online. If you are having difficulty connecting to Helios or any other service, restart your computer and try again.