Status Announcements

Maintenance is complete. All services are back online. If you are having difficulty connecting to Helios or any other service, restart your computer and try again.

Part of our core server infrastructure experienced a fault late last night resulting in an interruption of several services, most notably Helios and WWW2 sites. Staff were on site early this morning to remediate the issue. All services are now back online.

On Wednesday TelCom will perform some required maintenance that will impact all Emergency phones in Knowles Hall and various conference room phones and FAX machines in multiple buildings across campus (including Raymond, Flagg, Timerman, Satterlee, Crumb/Lougheed and the Crane Complex). The maintenance tasks are expected to be completed prior to 8:00 AM Wednesday, November 21, however there may be some latent outages while the systems reboot and come back on-line. If you have a phone outage that persists until mid-morning please contact the TelCom office via email or phone with details of the affected lines. Your patience during this maintenance is appreciated!

All areas of CTS will be CLOSED on Thursday, November 22nd, and Friday, November 23rd  in observance of the Thanksgiving Holiday. Administration & Operations, Stillman Hall Administrative Information Systems (AIS), Stillman Hall HelpDesk, Stillman Hall Host Services (HS), Stillman Hall Network Services (NS), Stillman Hall Network Infrastructure & Media (NIM), Crumb Library TelCom, Kellas Hall If you have any questions, please contact Irene Haverstock at x2089.

Areas of CTS that will be OPEN on Monday, November 12, 2018 for Veteran’s Day. Administrative Information Systems (AIS), Stillman Hall HelpDesk, Stillman Hall Host Services (HS), Stillman Hall Network Services (NS), Stillman Hall Network Infrastructure & Media (NIM), Kellas Hall TelCom, Kellas Hall Area of CTS that will be CLOSED on Monday, November 12,2018 in observance of Veteran’s Day. Administration & Operations, Stillman Hall If you have any questions, please contact Irene Haverstock, x2089.

ITEC will be performing emergency maintenance on core network equipment starting 11/3/18 (Sat) at 10pm until Sun 6am. During this time we expect Banner/BearPAWS/BearDeN will be unavailable.

The GlobalProtect vpn authentication issues have been resolved.

CTS is receiving reports that users are having issues authenticating to the GlobalProtect VPN. Technicians are investigating the issue. An update will be posted here when the issue is resolved.

The print server has been rebooted and printing has returned to normal.

CTS is receiving reports of issues with printing. Technicians are rebooting the server (Lorax2).