Status Announcements

We’d like to invite you to apply for a job at our Helpdesk in Stillman Hall if you have been awarded Work Study at Potsdam. You don’t need to be a computer wiz to work for us. All we ask is a willingness to learn and an interest in technology. If you have a computer and have installed software, a printer or other device, that’s a great start! We’ll teach you much more as you help us support the College technology and you’ll gain valuable skills to take with you after graduation. We have a PDF that you can download and fill out electronically or bring into the Helpdesk. http://www.potsdam.edu/cts/news/studentemployment.cfm

Welcome to the start of a new academic year! The CTS Helpdesk is receiving the usual beginning-of-the-semester upswing in incident reports and assistance requests. Please help us to help you as effectively as possible! If you call the Helpdesk and no one is available to take your call, leave a message with contact information and a brief description of your problem or question. Someone will return your call as soon as possible.

The Helios file storage server was successfully rebooted this morning. _backup folders are again operational.

CTS has received several reports of devices not able to access the campus data network. The reports are widespread, but not affecting all devices. Technicians are investigating.

The Helios file storage server will be rebooted tomorrow morning, Thursday, August 24, 2017 at approximately 6:30. This is being done to restore access to the _backup folders in users’ Home directories. In the meantime, _backup directories will be unaccessible.

ITEC has rebooted the Banner server and it looks like everything is back up and running OK.

ITEC is rebooting the server now to try to fix the Banner problem. I will create an update message when Banner is back up and stable.

We have discovered an issue with our Banner production server at ITEC. This issue is that no files are able to be created on the server which has caused processes to abort. At this point it looks like the problem began around 4:20pm Tuesday. A ticket has been created at ITEC.

Due to necessary maintenance being performed by SUNY, Oracle Business Intelligence will be unavailable starting at 7pm this Friday, August 25, through Noon on Sunday, August 27. This means that dashboards and analyses will not be available.

CTS has been working diligently all summer long upgrading systems, classroom spaces, services, and generally getting things ready for everyone’s return in just over a week. As with all fall start-ups, as people return they are anxious to get underway! With that, for CTS, comes a huge influx of tickets ranging from technology not working as expected, equipment/cabling re-arrangement, requests for systems access, and… well you get the idea. If you’ve entered a ticket in our system, called and reported a problem, or emailed helpdesk@potsdam.edu, rest assured that a ticket has been created and will be attended to as resources and priorities permit! We would also ask that you refrain from entering duplicate requests as it can cause confusion when the original issue is resolved and then someone sees another ticket with the same problem report which needs to be followed up on, thus causing a slow-down in service for everyone in the queue. As always, you’re welcome to respond to the ticket email you received (please don’t change the Subject line!) with more information or a status request. That will automatically be appended to your existing ticket and we will see it. Thank you and welcome back!