Status Announcements

The EMS software upgrade is complete.

Lingering issues with our phone system after yesterday’s unexpected power outage have been resolved.  If you continue to experience problems with your desk phone, please report it to the CTS Helpdesk: helpdesk@potsdam.edu

Moodle service has been restored. This morning’s problem was at the hosting vendor’s site, and has been fixed.

Some aspects of phone service continue to be unavailable after this morning’s unexpected power outage, including Voice Mail.  CTS is aware of the problem and is working to resolve it.

Network and phone service has been restored.  If you continue to experience problems with services or devices, please contact the CTS Helpdesk: 315-267-4444 or helpdesk@potsdam.edu

The Campus is experiencing some network and phone issues as a result of the unexpected power outage this morning. Technicians are investigating and working on the problem. 

BearDeN will be offline on Sunday Jan. 8, 2017 from 7:00 am until 4:00 pm for a software upgrade.

The EMS system will be offline on Friday 01/06/2017 from 4:00 – 4:30 PM for a software upgrade.

ITEC will be taking down production Banner servers for O/S firmware updates on February 24th, 2017 from 12:00am – 7:00am. During this time Banner, BearPAWS and BearDeN will be unavailable.

Fall 2016 courses are currently being transferred to the new Moodle environment now that the semester is complete and grades submitted. This transfer process is tentatively scheduled to be completed Monday, December 26th. In the meantime, final grades can be accessed via BearPAWS. Spring 2016, Winter 2017, Spring 2017 courses are currently available in the new Moodle environment. If a course missing, please 1) confirm that you have already requested a course shell via BearPAWS and 2) contact moodlesupport@potsdam.edu with missing course information.