Status Announcements

CTS would like to welcome Zebulon (Zeb) Virnig to our Host Services team.

One of the new features of Office 365 is the way file attachments are handled when you make use of your included OneDrive cloud storage or when someone that has OneDrive shares a file with you. When composing a new message, and you click Attach, you’ll see something similar to what is shown below, with your OneDrive files as the first option. If you select a file on your computer, it will offer to upload it to OneDrive for you in the next step. Once you select a file you will asked the following: If you choose Attach as a OneDrive file, the recipient will receive a link to the file with a notification that you shared it. This is extremely handy as most email providers have an email size limit. Selecting Attach as a copy will result in a traditional file attachment where the file is included with the email itself, but may be subject to attachment size limits. While the first option is more flexible in terms of storage space and not being rejected due to a size limitation, not everyone is accustomed to attaching files via cloud storage, so your recipient may be confused or suspicious of your file’s link. Be prepared to explain in a followup e-mail what it is or be clear in your first email that it is a link to your file. For those on the receiving end, an attachment from OneDrive will look similar to this: As always, make sure that any files you receive are from someone you know and something that you may be expecting.

ITEC will be performing maintenance on the production Banner load balancers on Wednesday December 28th between 4:00am and 7:00am. During this time Banner, BearPAWS and BearDeN will be unavailable.

The BearPAWS authentication issue has been resolved.

BearPAWS is not authenticating users this morning. CTS is investigating the problem.

Printing via LORAX2 is now working.

Printing through the LORAX2 print server is currently unavailable. CTS is investigating the problem.

The maintenance window is closed. Authentication to all systems is working. If you have trouble accessing campus systems, inform the CTS HelpDesk: helpdesk@potsdam.edu or 315-267-4444. Leave contact info so we can follow up. 

CTS is beginning maintenance to several systems. It is not anticipated that this will take long. During this maintenance, login to Office 365, the campus web server, BearDEN, SUNY HR, and the Rave Alert Notification system may not function. If you are unexpectedly asked for your username and password while accessing these systems and your password does not work, please wait a few minutes and try again. We will make an announcement when the maintenance window is closed and systems should be accessible again.

The on-campus web server “arachne” had a configuration issue, briefly affecting sites in the domains www2.potsdam.edu, wwwx.potsdam.edu, secure.potsdam.edu, and library.potsdam.edu. CTS personnel have fixed the problem and service is now restored. The main campus website at www.potsdam.edu was NOT affected.