Status Announcements

The maintenance last Saturday was completed successfully.

We’d like to invite you to apply for a job at our Helpdesk in Stillman Hall if you have been awarded Federal Work Study at Potsdam. You don’t need to be a computer wiz to work for us. All we ask is a willingness to learn and an interest in technology. If you have a computer and have installed software, a printer or other device, that’s a great start. We’ll teach you much more as you help us support the College technology and you’ll gain valuable skills to take with you after graduation. We have a PDF that you can download and fill out electronically or bring into the Helpdesk. http://www.potsdam.edu/cts/news/studentemployment.cfm We look forward to you joining our team!

The scheduled maintenance has begun.

This Saturday (August 13) at 5:00 am, CTS will migrate one of its network monitoring systems onto Data Center hardware. During this time wireless networking on campus might be unavailable, and the wired network in Kellas may be down. The outage is expected to last no more than an hour. Messages will be posted when the work begins and when it is finished.

ITEC will be upgrading hardware which will make all hosted services unavailable between 4-6am on Wednesday August 20th. The hosted services include Banner/BearPAWS/BearDeN.

Last night’s batch of users, including all of Raymond Hall, was the largest single group we have migrated so far.  Users’ mail is still being copied as of this writing.  Please be patient and give the process some more time to complete. Be advised that the process is NON-DESTRUCTIVE, and that all of your pre-migration e-mail still exists on our old server where you can still reference it via Apple Mail, Thunderbird, BearMail, or SOGo.  If you need to reference e-mail that has not yet made its way into Office 365, you can find it there in the meantime.

Apogee’s Engineering Team has made a decision to change our SSID’s/Network names within the next week and now all schools will have 2 network SSID’s instead of 1.  The main reason for the change was incompatibility between the 2.4Ghz wireless devices and 5 Ghz wireless devices. MyResNet Legacy-2.4 Ghz devices; if a device is 2.4 ghz only this will be the only network they will see. MyResNet-For 5ghz devices

• Reason for Upcoming Maintenance: (APOGEE MAINTENANCE) • Maintenance Start Date: (Wednesday, 7/27/2016) • Maintenance Start: (09:00 PM EDT) • Maintenance End: (6:00 AM EDT) • Expected Duration: (9 Hour) • Impact: (Users will experience interruptions in service while we complete the maintenance activities; the interruptions are expected to be 1-2 hours of downtime intermittent during maintenance window total)

To the Campus Community: In the coming weeks CTS will be working to convert the campus Calendar and E-mail systems to Microsoft Office 365.  This is a major upgrade which sees us migrating away from locally-hosted servers to a cloud-based service supported by Microsoft.  Advantages include greater reliability, better integration over time with existing and new services, and an improved user interface. CTS will automatically migrate existing e-mail and calendar data to make the transition as easy as possible. There are multiple ways to access Office 365. The most popular will likely be the Outlook Web Interface since this is available from any location and any computer on the Internet, and thus will replace Bearmail and SOGo. Outlook is also available as an app similar in overall functionality to Apple Mail or Thunderbird. CTS is in the process of deploying this app to all campus-owned faculty/staff computers as part of the upgrade to Office 2016, which is ongoing.  CTS will appreciate your patience and cooperation when we contact you to schedule your upgrade.  Once fully deployed, the Outlook Web Interface and the Outlook app will be the only campus-supported means for accessing Office 365. The app is available for MacOS, Windows, iOS (free), and Android (free). Answers to frequently asked questions about this project and other information can be found here: O365 FAQs The migration will begin next week and will take several weeks to complete.  We will let you know ahead of time when you are being migrated to the new system. Instructions for accessing Office 365 will be provided at that time. Sincerely, Computing & Technology Services

ITEC will be installing Oracle Apr PSU in production on Monday July 25 from 5:00-7:00am. Banner/BearPAWS/BearDeN will be down during the patching.