Status Announcements

Production Banner will be unavailable between the hours of 9:00 AM and Noon, on Saturday 6/18/16. SICAS will be applying for software updates during this time.

A handful of users have reported missing emails from the recent email outage. The emails in question range in-between the restoration of the email service and the restoration of user’s email boxes. Beginning today, 6/14/16 at 4:00pm, CTS will be running a synchronization tool on all user’s email boxes to restore these emails. User access to email during this time will be unaffected. You may continue to use email as you normally would. CTS will announce when the maintenance is complete.

The mail server is back up. CTS staff continue to monitor it closely.

Procedure is taking longer than anticipated. CTS continues to work on it.

The email server will be rebooted at 9:55 for a preventive procedure. It should be back up within 10 minutes.

There will be minor maintenance on the email server tonight (Tuesday, June 7) at 7:00pm, as a preparation step for the migration to Office365 later this summer. This announcement is to alert users to the possibility of slow email response between 7 and 8:00 pm, though it is expected that there will be no slowdowns or user-visible effects.

• Reason for Upcoming Maintenance: (Software Upgrade) • Maintenance Date: (Tuesday, 6/7/2016) • Maintenance Start: (06:01 AM CDT) • Maintenance End: (12:00 PM CDT) • Expected Duration: (6 hours) • Details: The upgrade will require two reboots of core systems.) • Impact: There will be 2 reboots that will last 15 to 20 minutes each reboot. Service will be impacted during the reboots.

Access to employment.potsdam.edu for administrative (SPOLR) users of the site has been restored. All functions of the site should now be working as expected. Thank you for your patience while CTS worked with the vendor to isolate and fix the problem.

The transfer of old email and mailbox folders, from the old email server to the new, is complete. If you are still missing email messages or folders, please try logging out of email in all windows that are open on your email (don’t just close the window — actually log out), and then logging back in. If this does not work, or you have any other issues, please contact the Helpdesk at ext. 4444, or email (if it’s working!) helpdesk@potsdam.edu.

CTS has received reports that logins to the employment.potsdam.edu portal are not working for SPOLR users. The vendor has been contacted and CTS and the vendor are working toward restoring access as promptly as possible.