CTS Announcements & System Status

The authentication issues have been resolved.

We are receiving reports of users having trouble logging into BearPAWS and Moodle. Other services may also be affected. CTS is investigating the issue.

In keeping with the State’s COVID-19 social distancing protocols, the Helpdesk is limited to phone, email, and remote assistance only. In-person assistance can still be provided at the discretion of the Helpdesk staff and only if your issue is determined to require it. […]

Please see THIS LINK for information about accessing Adobe Creative Cloud apps.

If you are going to be taking home a computer you do not normally use in order to work remotely, you MUST login to it once while it is connected with a network cable ON CAMPUS. If you don’t, you […]

Campus VPN Maintenance is complete for 3/19/20.

Beginning at 4:30 AM 3/19/20, CTS will be the campus VPN (GlobalProtect) to accommodate the anticipated surge in VPN usage. At this time it is not anticipated that any loss of service will occur during the maintenance window. The maintenance […]

With so many people working from home, it is important that you leave a contact phone number when sending email to the Helpdesk. We normally follow up by phone by looking you up in the campus directory. If you would […]

If you have any technical questions or needs arising from the campus response to COVID-19, please send email to helpdesk@potsdam.edu. This will allow us to triage, delegate, and track your request.

Here is a link to a list of Frequently Asked Questions relating to special I.T.-related circumstances arising from the COVID-19 response.https://status-int.potsdam.edu/covid-19-tech-faq/We will be adding to this FAQ as issues are brought to our attent…