[UPDATE] Slow network or Internet connections
The connection issues appear to be on our service provider side. CTS is working with our provider to restore service as soon as possible.
[INPROGRESS] Slow network or Internet connections
CTS is receiving reports of slow network or Internet connections from campus. Technicians are investigating the source of the issue. When more information is known this blog will be updated.
[COMPLETE] Firewall Maintenance 11/8/2024
CTS Firewall maintenance is complete for 11/8/2024.
If you are experiencing problems, please report them to the IT Service Desk @ x4444, or by emailing itservicedesk@potsdam.edu
[COMPLETE] Firewall Maintenance 11/8/2024
CTS Firewall maintenance is complete for 11/8/2024.
If you are experiencing problems, please report them to the IT Service Desk @ x4444, or by emailing itservicedesk@potsdam.edu
Veteran’s Day CTS Hours
Thank you to all who have served our country and remembering those who gave their lives. CTS has the following hours. IT Service Desk, Device Management Services, Network Infrastructure & Media and Telcom will all be open Monday, November 11, […]
CTS Indigenous Peoples Day Observance.
All areas for CTS (ITSD, DMS, AIS, HNS, NIM, Telcom, Operations and Administration) will be closed on Monday, October 14, 2024. We will re-open at 8am on Tuesday, October 15, 2024 for regular business. If you have technical difficulties, please […]
[INPROGRESS] Dropped or Unable to Hear Telephone Calls
There have been many reports recently throughout the campus regarding issues with calling where callers experience “one-way audio” or “disconnected calls”. If you are experiencing problems please report them to the IT Service Desk @ x4444, by emailing itservicedesk@potsdam.edu We […]
[RESOLVED] Banner/BearPAWS access
Access to Banner/BearPAWS has been restored. It might be necessary to clear browser cache if you are still experiencing errors. Please contact the IT Service Desk at x4444 or itservicedesk@potsdam.edu if you are unable to resolve any related issues.
[INPROGRESS] Banner/BearPAWS access
Currently access to Banner/BearPAWS is unavailable. Users will receive a Privacy Error when going to the site. CTS technicians are working to update certificates on the systems impacted. An announcement will be made to this blog when that is complete.
Labor Day Hours
The following areas of CTS will be open for normal business hours 8:00am to 4:30pm on Monday, September 2, 2024. IT Service Desk Device Managment Services The following areas of CTS are closed in observance of Labor Day. Administration and […]