CTS Announcements & System Status

The Helios file storage server was successfully rebooted this morning. _backup folders are again operational.

CTS has received several reports of devices not able to access the campus data network. The reports are widespread, but not affecting all devices. Technicians are investigating.

The Helios file storage server will be rebooted tomorrow morning, Thursday, August 24, 2017 at approximately 6:30. This is being done to restore access to the _backup folders in users’ Home directories. In the meantime, _backup directories will be unaccessible.

ITEC has rebooted the Banner server and it looks like everything is back up and running OK.

ITEC is rebooting the server now to try to fix the Banner problem. I will create an update message when Banner is back up and stable.

We have discovered an issue with our Banner production server at ITEC. This issue is that no files are able to be created on the server which has caused processes to abort. At this point it looks like the problem began around 4:20pm Tuesday. A ticket has been created at ITEC.

Due to necessary maintenance being performed by SUNY, Oracle Business Intelligence will be unavailable starting at 7pm this Friday, August 25, through Noon on Sunday, August 27. This means that dashboards and analyses will not be available.

CTS has been working diligently all summer long upgrading systems, classroom spaces, services, and generally getting things ready for everyone’s return in just over a week. As with all fall start-ups, as people return they are anxious to get underway! With that, for CTS, comes a huge influx of tickets ranging from technology not working as expected, equipment/cabling re-arrangement, requests for systems access, and… well you get the idea. If you’ve entered a ticket in our system, called and reported a problem, or emailed helpdesk@potsdam.edu, rest assured that a ticket has been created and will be attended to as resources and priorities permit! We would also ask that you refrain from entering duplicate requests as it can cause confusion when the original issue is resolved and then someone sees another ticket with the same problem report which needs to be followed up on, thus causing a slow-down in service for everyone in the queue. As always, you’re welcome to respond to the ticket email you received (please don’t change the Subject line!) with more information or a status request. That will automatically be appended to your existing ticket and we will see it. Thank you and welcome back!

Devices that have been offline should now have network service. Any device still unable to access network resources should be rebooted. If you are still having difficulty, please report it to the CTS Helpdesk: 315-267-4444 If no one is available to take your call, leave a message with contact information and you will be contacted.

CTS continues to investigate why some computers/devices are not receiving network services.