[ANNOUNCE] Banner/BearPAWS/BearDeN down Monday Jan 30th 5am-7am
ITEC needs to reboot our Banner server potodb001 to issue a NIC change to the cluster node it resides on. During this time Banner, BearPAWS and BearDeN will be unavailable.
ITEC needs to reboot our Banner server potodb001 to issue a NIC change to the cluster node it resides on. During this time Banner, BearPAWS and BearDeN will be unavailable.
All Customers with a New York 315 Area Code Must Dial Area Code + Telephone Number For all Local Calls Beginning February 11, 2017 What is the new dialing procedure? To complete calls within the 315 area code region, the new dialing procedure requires callers to dial area code + telephone number. This means that all calls in the 315 area code that are currently dialed with seven digits will need to be dialed using ten digits, that is, the area code + telephone number. The same dialing procedure will apply to telephone numbers assigned to the new 680 area code. Who will be affected? The 315 area code covers the west-central portion of New York serving communities such as Syracuse, Utica and Watertown. The new 680 area code will serve the same geographic area currently served by the existing 315 area code. Why is the change necessary? To ensure a continuing supply of telephone numbers, the 680 area code is being added to the area served by the 315 area code. Since two area codes will now serve the same geographic region, the area code must be used when dialing any telephone number – including calls within the same area code, Beginning March 11, 2017, new telephone lines or services may be assigned numbers with the new 680 area code. Callers must also use the new dialing procedure for local calls in the new 680 area code. When will the change become mandatory? Beginning February 11, 2017, you must use the new dialing procedure for all local calls. lf you do not use the new dialing procedure, your call will not be completed, and a recording will instruct you to hang up and dial again. However, all customers should begin using the new dialing procedure before February 11, 2017. What will you need to do? ln addition to changing your dialing procedures, all services, automatic dialing equipment, or other types of equipment that are programmed to dial a 7-digit number will need to be reprogrammed to use the new dialing procedure. Some examples are stored telephone numbers in contact lists in wireless phones, PBXs, fax machines, lnternet dial-up numbers, speed dialers, call forwarding settings, voicemail services, etc., as well as Medical alert devices, safety alarm security systems and gates, ankle monitors or other similar equipment must be programmed to use 10-digit dialing. Many systems operate on 10-digit dialing by […]
moodle.potsdam.edu is once again reachable. If you are still having trouble reaching the site, quit and re-load your web browser.
ITEC reported an incident with our Banner servers Wednesday 1/18 between 10pm and 6:30am 1/19. The systems are up and seem to be running fine now however, if you experience any problems related to the down time or Banner/BearPAWS/BearDeN not working properly, please submit a HelpDesk ticket.
moodle.potsdam.edu is currently unreachable. CTS is working with our Moodle Administrator and hosting provider to determine the problem and see to its resolution.
Correction: the error page you may encounter begins with “Unknown LibGuides domain”. If you get this error, try going to http://potsdam.libguides.com/home instead.
The library site is undergoing maintenance, and attempts to reach it may instead result in an error page that says “The requested site could not be found. Please double-check the domain …”. If you need access to the library’s home page tonight but get this message, please try http://potsdam.libguides.com/home instead.
ITEC will be taking down production Banner servers for O/S firmware updates on February 22nd, 2017 from 12:00am – 7:00am. During this time Banner, BearPAWS and BearDeN will be unavailable. This maintenance was originally scheduled for February 24th.
The EMS software upgrade is complete.
Lingering issues with our phone system after yesterday’s unexpected power outage have been resolved. If you continue to experience problems with your desk phone, please report it to the CTS Helpdesk: helpdesk@potsdam.edu