CTS Announcements & System Status

Residence Hall internet is currently experiencing an outage. Apogee is aware of the issue.

As announced on October 20, ftp access to helios has been retired. The supported method for connecting to file shares when off campus is to use the College’s upgraded VPN service. This requires a straightforward installation of the Global Protect VPN software. Instructions on downloading and installing it are located here: http://www.potsdam.edu/cts/services/vpn/. VPN stands for “Virtual Private Network”. VPN software allows off-campus computers to securely connect to our network and act as if they were on-campus. As such, once you have “VPN’ed in” to campus, connecting to Helios (or any other service) is exactly the same as connecting when on campus. Instructions for connecting to helios from various operating systems may be found here: http://www.potsdam.edu/cts/services/helios/ As always, if you have any questions please contact the CTS Helpdesk: helpdesk@potsdam.edu

One of our servers was restarted to relieve a high load condition.

BearPAWS login is now functional.

BearPAWS Login is once again non-functional. Our Host Services team has been notified of the issue. There is no ETA on restoration at this time.

BearPAWS logins are again working.

BearPAWS is currently rejecting logins. CTS is aware and is investigating the issue.

Have a Happy & Safe Halloween from all of us at CTS! -Carved by CTS’ own Don Burgoyne

Authentication is again working for these services.

Login to BearPAWS and SUNY Sites (such as HR Time & Attendence) are off-line at this time. Our Hosts Services team has been notified of the issue.