CTS Announcements & System Status

Bear Mobile (Ellucian Mobile App) is now working again. To find out more about this app please see the following link. http://www.potsdam.edu/cts/services/bearmobile.cfm

Email service has been restored. Thank you for your patience.

The main campus email server is experiencing problems and is being taken off-line for emergency servicing. It is not known at present how long the outage will last.

The main campus email server is experiencing problems. CTS staff is aware of the issue and personnel are on their way in to campus to deal with it.

Moodle and other services are back online.

The database server has been successfully restarted. Services that depend on it (the campus website, moodle, spam quarantine access, the Helpdesk/CTS ticketing system, and Webwork) should now be back up.

CTS is working to restore moodle performance to acceptable levels. As part of this effort, the main campus database server will be rebooted at 3:45 pm. The reboot should be over quickly with minimal disruption to services. However, there may be brief interruption to the following services: the campus website, moodle, maia (spam quarantine access), the Helpdesk/CTS ticketing system, and Webwork. If you experience difficult with any of these services, please try logging out of the service (or closing the web page), wait for a minute, and log in again. If issues persist, as always, contact the Helpdesk at ext. 4444 for assistance.

The email server is now processing mail.

The email server is experiencing a high load. Technicians are working on the problem.

Our network issue has been resolved and all services are back online. If you continue to experience difficulty, please report it to the CTS Helpdesk: x-4444 or helpdesk@potsdam.edu . If no one is available to answer your call, please leave a message and we will respond ASAP.