admin

A handful of users have reported missing emails from the recent email outage. The emails in question range in-between the restoration of the email service and the restoration of user’s email boxes. Beginning today, 6/14/16 at 4:00pm, CTS will be running a synchronization tool on all user’s email boxes to restore these emails. User access to email during this time will be unaffected. You may continue to use email as you normally would. CTS will announce when the maintenance is complete.

• Reason for Upcoming Maintenance: (Software Upgrade) • Maintenance Date: (Tuesday, 6/7/2016) • Maintenance Start: (06:01 AM CDT) • Maintenance End: (12:00 PM CDT) • Expected Duration: (6 hours) • Details: The upgrade will require two reboots of core systems.) • Impact: There will be 2 reboots that will last 15 to 20 minutes each reboot. Service will be impacted during the reboots.

Migration of our mail server to new hardware has been in progress all day. Messages are being copied.  There are literally millions…it will take time. 

In order to provide faster and more effective emergency-level communication for weather delays and campus alerts, SUNY Potsdam is replacing the college’s emergency alert system, NY-Alert, with the Potsdam Rave Alert system. Rave is an emergency alert system capable of delivering messages to your SUNY Potsdam and personal email addresses, as well as your cell phone and land lines. The new Potsdam Rave Alert system will be used on SUNY Potsdam’s campus beginning on April 5, 2016. In order to receive campus alerts and emergency notifications to your cell phone, land line or personal email address, you MUST log in to the Potsdam Rave Alert system to add your contact information. If you previously enrolled in NY-Alert, your personal contact information—except for your campus email address—has NOT been transferred to Rave. To log in to Potsdam Rave Alert: Go to: https://getrave.com/login/Potsdam Use your SUNY Potsdam email account username and password to log in. Add your contact information. You can add up to: 2 additional email addresses, 3 cell phone numbers and 3 landline phone numbers. Campus safety is our No. 1 priority. All employees are encouraged to sign up for this important emergency notification service. If you have trouble accessing the Rave site with your username and password, please contact the CTS Helpdesk: helpdesk@potsdam.edu or 315-267-4444.

Apogee will have an upcoming maintenance at their colocation in Albany which will affect service at SUNY Potsdam.  Reason for Upcoming Maintenance: (Replacing the A10 routers) • Area Affected: (NYColo) • Maintenance Date: (Tuesday, 3/15/2016) • Maintenance Start: (05:00 AM EST) • Maintenance End: (07:00 AM EST) • Details: (The existing A10 routers will be replaced with newer model A10 routers and the port-channels will be expanded from 20G to 40G)

Our weekend maintenance is complete.  We thank the campus community for your patience and understanding.

Moodle is now back online.  Users will have to update their Campus Computer Account Password before being able to login.  See instructions in your e-mail, a previous post on this blog, or the Moodle login page.

To the Campus Community: This past weekend CTS made significant changes to core services of the campus data infrastructure.  Access to desktop computers and e-mail remains unaffected, but in order to access other services such a BearPAWS, Moodle, and BearDeN; you will need to UPDATE your Campus Computer Account password.  Here are instructions: Click HERE. This will take you to the Password Change/Update form.  If you want to use your existing password, enter it in all three password boxes: Current, New, and Confirm New. Similar messages have been posted on the Moodle and BearPAWS login page. You can also find us on Facebook by searching for “SUNY Potsdam – Computing and Technology Services” If you have questions or would like to verify the authenticity of this message, please call the CTS Helpdesk at 315-267-4444 or email helpdesk at potsdam dot edu.

Maintenance on major systems continues today.  There was unrelated trouble with the mail server overnight–it has been resolved.  Users should be receiving mail now.  Phishing attacks have significantly slowed down the sending of mail.  We are working to mitigate this.  Moodle is online, but not (yet) allowing logins while maintenance is being completed.

The Moodle server is offline as part of the maintenance being performed this weekend.  We will publish another post when it is back online.