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Several of our sites are reporting errors with security certificates. CTS is aware of the issue and investigating. There is no ETA on resolution at this time.

ITEC has a newly provision server in production and licenses are again being served for SPSS.

SUNY ITEC has informed campuses that the licensing server has experienced a severe fault and is unrecoverable. A new server is being provisioned to take over licensing. There is currently no ETA for restoration of service.

Printing services have been restored.

Printing appears off-line. We are investigating and will post an update with further information or resolution as soon as we know more.

If you or someone you know recently had an account compromised by replying to a phishing email, the scammers may have created a message rule that deletes the victim’s incoming email so that people cannot easily send them a message saying “Hey! There is something wrong with your email!” To fix this: 1) Sign into the O365 Web Portal (not a phone, computer, or other device). 2) Click the Mail tile. 3) From the Gear menu in the upper right, click it, towards the bottom under “Your app settings” choose Mail. 4) Expand the triangle next to Mail on the left side (if it isn’t already), then choose “Automatic Processing”, and look at “Inbox and sweep rules”. 5) There will likely be a rule in there to delete/move messages which should be removed. Deleted Messages can be found in the “Deleted Items” in the main mail window. If they are not visible there, click on the words “Recover deleted items” and they may be able to be recovered.

We’d like to invite you to apply for a job at our Helpdesk in Stillman Hall if you have been awarded Work Study at Potsdam. You don’t need to be a computer wiz to work for us. All we ask is a willingness to learn and an interest in technology. If you have a computer and have installed software, a printer or other device, that’s a great start! We’ll teach you much more as you help us support the College technology and you’ll gain valuable skills to take with you after graduation. We have a PDF that you can download and fill out electronically or bring into the Helpdesk. http://www.potsdam.edu/cts/news/studentemployment.cfm

CTS has been working diligently all summer long upgrading systems, classroom spaces, services, and generally getting things ready for everyone’s return in just over a week. As with all fall start-ups, as people return they are anxious to get underway! With that, for CTS, comes a huge influx of tickets ranging from technology not working as expected, equipment/cabling re-arrangement, requests for systems access, and… well you get the idea. If you’ve entered a ticket in our system, called and reported a problem, or emailed helpdesk@potsdam.edu, rest assured that a ticket has been created and will be attended to as resources and priorities permit! We would also ask that you refrain from entering duplicate requests as it can cause confusion when the original issue is resolved and then someone sees another ticket with the same problem report which needs to be followed up on, thus causing a slow-down in service for everyone in the queue. As always, you’re welcome to respond to the ticket email you received (please don’t change the Subject line!) with more information or a status request. That will automatically be appended to your existing ticket and we will see it. Thank you and welcome back!

The CTS Helpdesk will be CLOSED on July 3rd, 2017.  E-mails and voice messages will be returned beginning on July 5th, 2017.

Users should now have access to all their normal Helios shares.  If you are still having trouble connecting to Helios, please restart your computer and try again.  If problems persist, contact the CTS Helpdesk at helpdesk@potsdam.edu or by phone at 315-267-4444.  If no one is available to take your call, leave a message to ensure the fastest response.