Status Updater

Firewall maintenance is complete. Please report any issues to the IT Service Desk at X4444 or itservicedesk@potsdam.edu.

Firewall maintenance is complete. Please report any issues to the IT Service Desk at X4444 or itservicedesk@potsdam.edu.

Computing & Technology Services (CTS) will be performing critical maintenance to the campus firewall on Tuesday, January 13, beginning at 5 pm. This will result in a loss of internet connection for the campus. Any active VPN sessions will be […]

ITEC will be performing database patching on Tuesday January 6, 2026 from 6:00am – 8:00am. During this time Banner, BearPAWS and BearDeN may be unavailable.

ITEC will be performing network maintenance on Friday January 2, 2026, from 12:00am – 7:00am. During this time Banner, BearPAWS and BearDeN may be unavailable.

The campus voicemail system has been restored. Please report any issues to the IT Service Desk at x4444 or email to itservicedesk@potsdam.edu.

CTS is currently investigating an issue involving the campus voicemail system being completely inaccessible. We have engaged our support contractor and are investigating causes. We do not have an estimated time to restoration as of this writing. We will continue […]

Connection issues with SUNY hosted services including Banner/BearPAWS/BearDeN are resolved. Please report any issues to the IT Service Desk at x4444 or email to itservicedesk@potsdam.edu.

CTS technicians are working with SUNYNet staff to resolve connection issues with SUNY hosted services including Banner/BearPAWS/BearDeN. As information becomes available, this blog will be updated.

Greetings, CTS is continuing to upgrade network components throughout the campus. Beginning on Monday morning 7/21/2025, technicians will begin the replacement of Wi-Fi Access points throughout Van Housen and Van Housen Extension. Once completed, there will be network options for […]