Status Updater

Windows users should now be able to access their Helios shares.

We are experiencing problems with access to Helios from Windows. Technicians are working on the problem.

The failed hardware has been replaced and service in affected areas should be back to normal. If you continue to experience network/internet issues, please reboot your computer.

Raymond Hall floors 2,3 and 4 are currently experiencing intermittent network and/or telephony outages due to a switch failure. We are aware of the problem and are working to replace the switch and restore services. We will update you as soon as more information is available. Thank you.

Lorax is once again “speaking for the trees for the trees have no tongues.” Printing should again be available at this time.

One of our print servers, commonly known as Lorax, is experiencing difficulties this morning. Technicians are aware of the problem and are working towards resolution.

On 7-16-14, beginning at midnight through 7am, ITEC will be performing scheduled maintenance. All Production and Non-Production Services will be powered down during these Infrastructure updates. SUNY Potsdam’s services that are hosted at ITEC will be unavailable during this time.

We experienced a problem with our central authentication system this evening. Technicians detected and resolved the problem ASAP. Service has been restored. If your username/password was not working, please try again.

Our Authentication Infrastructure is currently have issues. This will effect logins to all SUNY Potsdam services (i.e. Moodle, BearPaws, Bearmail, SOGo, …). Technicians are on site and working on the issue.

The ability to send e-mail (and other affected services) has been restored.