Access to employment.potsdam.edu for administrative (SPOLR) users of the site has been restored. All functions of the site should now be working as expected. Thank you for your patience while CTS worked with the vendor to isolate and fix the problem.
The transfer of old email and mailbox folders, from the old email server to the new, is complete. If you are still missing email messages or folders, please try logging out of email in all windows that are open on your email (don’t just close the window — actually log out), and then logging back in. If this does not work, or you have any other issues, please contact the Helpdesk at ext. 4444, or email (if it’s working!) helpdesk@potsdam.edu.
CTS has received reports that logins to the employment.potsdam.edu portal are not working for SPOLR users. The vendor has been contacted and CTS and the vendor are working toward restoring access as promptly as possible.
The announcement a few minutes ago, that the email outage was over, relates only to the downtime needed to make some tuning adjustments on the mail server (to fix the problem of some users receiving timeout errors when checking mail). The restoration of email from before last week’s crash is ongoing. Current expectation, based on data transfer rates seen recently, is that all mailbox restorations should be complete within 24 hours.
Emergency email server adjustments are complete. Problems with retrieving mail should be resolved. If you are still experiencing problems with email, please report them to the Helpdesk at extension 4444.
There will be a brief email service outage at 9:20 to perform emergency adjustments on the new email server. The outage is expected to last no more than 15 minutes
Today was spent restoring user e-mail. Its going in batches–some of you should have seen your mail reappear. Work is ongoing.
E-mail service has been restored. Mail queued up over the last 48 hours is being delivered to all user InBoxes. Sending and Receiving of e-mail is working normally again. Mail present before this service interruption is NOT currently present in your mailboxes. CTS continues to work at restoring that mail. A more detailed notice about this will be sent tomorrow (Tuesday).
Final configuration of the new mail server is in progress. More news soon.
Work continues. Nothing more specific to report. Next update: tomorrow morning.