Status Updater

Tonight at 10pm, Network Services will be updating the campus WiFi software. This will cause a brief interruption to SUNY_W@SP only, not the Dorm wifi. -CTS

The failed legacy storage holding email folders has been recovered. All email folders and contents are being copied to new storage, after which access can be restored. Over a terabyte is being copied. This will take a few hours for the copy, and another hour or two for restoration of access. CTS thanks you for your patience.

The email server reboot is complete, and CTS staff are now able to assess the situation with inaccessible folders of old/saved email.

The email server (“hermes”) will be rebooted in a few minutes, at 3:00pm, as part of CTS’ attempt to restore email folders for those affected by today’s events.

Email sending and receiving should now be working for all users. However if you were affected by the problem earlier today, your existing email folders are presently not accessible — it will look as if your email account has been freshly created. CTS staff is working to restore access to email folders, however, there is a chance we may have to restore them from backups. There has been a failure in legacy hardware that the email system still uses. Thank you for your understanding and patience. CTS is actively moving to have a far more robust email infrastructure in place by the end of the summer.

Some of our email mailboxes are still inaccessible due to an issue with our storage. We are working to resolve the issue.

I have been unsuccessful at trying to connect the affected mailboxes so I am rebooting the server.

There are currently problems with some email accounts. Investigation is ongoing.

Maintenance of email and account management systems is complete. No problems were encountered — the extra time was due to extensive testing.

Email maintenance is continuing. Announcement will be made when it is finished. No negative impact to end users is expected.