Status Announcements

The connection issues appear to be on our service provider side. CTS is working with our provider to restore service as soon as possible.

CTS is receiving reports of slow network or Internet connections from campus. Technicians are investigating the source of the issue. When more information is known this blog will be updated.

CTS Firewall maintenance is complete for 11/8/2024.
If you are experiencing problems, please report them to the IT Service Desk @ x4444, or by emailing itservicedesk@potsdam.edu

CTS Firewall maintenance is complete for 11/8/2024.
If you are experiencing problems, please report them to the IT Service Desk @ x4444, or by emailing itservicedesk@potsdam.edu

Thank you to all who have served our country and remembering those who gave their lives. CTS has the following hours. IT Service Desk, Device Management Services, Network Infrastructure & Media and Telcom will all be open Monday, November 11, […]

All areas for CTS (ITSD, DMS, AIS, HNS, NIM, Telcom, Operations and Administration) will be closed on Monday, October 14, 2024. We will re-open at 8am on Tuesday, October 15, 2024 for regular business. If you have technical difficulties, please […]

There have been many reports recently throughout the campus regarding issues with calling where callers experience “one-way audio” or “disconnected calls”. If you are experiencing problems please report them to the IT Service Desk @ x4444, by emailing itservicedesk@potsdam.edu We […]

Access to Banner/BearPAWS has been restored. It might be necessary to clear browser cache if you are still experiencing errors. Please contact the IT Service Desk at x4444 or itservicedesk@potsdam.edu if you are unable to resolve any related issues.

Currently access to Banner/BearPAWS is unavailable. Users will receive a Privacy Error when going to the site. CTS technicians are working to update certificates on the systems impacted. An announcement will be made to this blog when that is complete.

The following areas of CTS will be open for normal business hours 8:00am to 4:30pm on Monday, September 2, 2024. IT Service Desk Device Managment Services The following areas of CTS are closed in observance of Labor Day. Administration and […]