Computing & Technology Services (CTS) will be performing critical maintenance to the campus firewall on Tuesday, January 13, beginning at 5 pm. This will result in a loss of internet connection for the campus. Any active VPN sessions will be […]
ITEC will be performing database patching on Tuesday January 6, 2026 from 6:00am – 8:00am. During this time Banner, BearPAWS and BearDeN may be unavailable.
ITEC will be performing network maintenance on Friday January 2, 2026, from 12:00am – 7:00am. During this time Banner, BearPAWS and BearDeN may be unavailable.
The campus voicemail system has been restored. Please report any issues to the IT Service Desk at x4444 or email to itservicedesk@potsdam.edu.
CTS is currently investigating an issue involving the campus voicemail system being completely inaccessible. We have engaged our support contractor and are investigating causes. We do not have an estimated time to restoration as of this writing. We will continue […]
The IT Service Desk and Network, Infrastructure, Media and Telcom will be fully staffed tomorrow, November 11, 2025 Veteran’s Day. Host Services, Administrative Information Systems and Device Management Services will have variable staffing levels. Administration and Operations will be closed. […]
All areas of CTS will be closed Monday, October 13, 2025, in observance of Indigenous People’s Day (formerly Columbus Day). If you require technical assistance, during this time please contact the IT Service Desk at 315-267-4444 or by e-mail at itservicedesk@potsdam.edu so […]
The IT Service Desk and Network, Infrastructure, Media and Telcom will all be open on Labor Day, Monday, September 1, 2025, from 8am to 430pm in support the instructional needs of the campus. CTS Administration & Operations, Administrative Information Systems, […]
Connection issues with SUNY hosted services including Banner/BearPAWS/BearDeN are resolved. Please report any issues to the IT Service Desk at x4444 or email to itservicedesk@potsdam.edu.
CTS technicians are working with SUNYNet staff to resolve connection issues with SUNY hosted services including Banner/BearPAWS/BearDeN. As information becomes available, this blog will be updated.