Status Announcements

ITEC will be performing security and patch maintenance on Wednesday, March 6th from 12:00am-7:00am. During this time, Banner/BearPAWS/BearDeN will be unavailable.

ITEC’s internet provider will be upgrading hardware and software on Saturday 2/23 between 12am and 6am. During this period they expect to have 2 separate 90 min outages during which time Banner/BearPAWS/BearDeN will be unavailable.

The problem has been found and rectified. Authentication to all systems is now working.

Banner is now accessible after a login configuration change internal to Banner. However, the original announced problem with other system logins is still on-going.

Banner is not accessible due (most likely) to the prior announced issue with system logins.

User are not able to login to some systems, including online library databases from off campus, The Quad area of the campus web site from off campus, and the SUNY HR system and employee portal. Moodle and Outlook are unaffected. Technicians have been and continue to investigate the problem.

The following areas of CTS will be OPEN on Monday, February 18, 2019 for Washington’s Birthday. Administrative Information Systems (AIS), Stillman Hall Academic Computing, Stillman Hall HelpDesk, Stillman Hall Host Services (HS) , Stillman Hall The following areas of CTS will be CLOSED on Monday, February 18, 2019 for Washington’s Birthday. Operations, Stillman Hall Network Services (NS), Stillman Hall Network, Infrastructure & Media (NIM), Kellas Hall TelCom, Kellas Hall If you have any questions, please contact Maria Freitas Ladouceur at x3088.

An internet outage affecting SUNY’s Information Technology Exchange Center (ITEC) where our Banner and BearPAWS is hosted has left these services unreachable. We have been informed that technicians are on-site repairing damaged fiber optic cable. We will post again when we have an update.

The maintenance on the campus firewall is complete.

The manufacturer of our firewall appliance has recommended the immediate application of a software update in order to address a critical operational issue. This will require a reboot of the firewall resulting in a brief loss of internet connection for the campus. During this time, all academic and administrative buildings will lose access to the internet, including e-mail and Moodle. Off-campus and residence hall access to Moodle and e-mail should be unaffected. Any active VPN sessions will be disconnected and need to be re-established after the update. Campus phone service will be uninterrupted. The upgrade will take place TODAY, January 24, 2019 at 9:00 PM. CTS will post to the Announcements & System Status blog when the update is complete and service has been restored. If you have questions or concerns, please e-mail Romeyn Prescott: prescor@potsdam.edu