Due to necessary maintenance being performed by SUNY, Oracle Business Intelligence will be unavailable starting at 7pm this Friday, August 25, through Noon on Sunday, August 27. This means that dashboards and analyses will not be available.
CTS has been working diligently all summer long upgrading systems, classroom spaces, services, and generally getting things ready for everyone’s return in just over a week. As with all fall start-ups, as people return they are anxious to get underway! With that, for CTS, comes a huge influx of tickets ranging from technology not working as expected, equipment/cabling re-arrangement, requests for systems access, and… well you get the idea. If you’ve entered a ticket in our system, called and reported a problem, or emailed helpdesk@potsdam.edu, rest assured that a ticket has been created and will be attended to as resources and priorities permit! We would also ask that you refrain from entering duplicate requests as it can cause confusion when the original issue is resolved and then someone sees another ticket with the same problem report which needs to be followed up on, thus causing a slow-down in service for everyone in the queue. As always, you’re welcome to respond to the ticket email you received (please don’t change the Subject line!) with more information or a status request. That will automatically be appended to your existing ticket and we will see it. Thank you and welcome back!
Devices that have been offline should now have network service. Any device still unable to access network resources should be rebooted. If you are still having difficulty, please report it to the CTS Helpdesk: 315-267-4444 If no one is available to take your call, leave a message with contact information and you will be contacted.
CTS continues to investigate why some computers/devices are not receiving network services.
CTS has reports from several areas that the network/internet is not accessible. We are investigating.
The network outage that occurred just before Noon has been resolved. If you are still experiencing difficulty getting online, please restart your device. If that does not resolve the problem, contact the CTS Helpdesk at 315-267-4444. If no one is available to answer your call, leave a message with contact information and someone will return your call.
SUNY will be performing maintenance on the SPSS License servers on Wednesday, August 2, 2017 from 4:00 A. M. to 7:00 A. M. SPSS on campus-managed computers may be unavailable during those hours.
ITEC will be performing OS and Firmware updates on Wednesday July 26th from midnight until 7:00am. During this time Banner/BearPAWS/BearDeN and SPSS will be unavailable.
Oracle Business Intelligence is back online and OK to use.
Oracle Business Intelligence is experiencing a critical error and is unavailable for account detail viewing. The problem has been reported to SUNY. We will post again when the problem is resolved.