Status Announcements

The network infrastructure maintenance has begun.

CTS will be performing maintenance to our core network infrastructure this Sunday, October 22, 2017 between 8:00 A. M. and Noon. No interruption of service is anticipated. Posts will be made when maintenance begins and when it is complete.

Printing services have been restored.

Printing appears off-line. We are investigating and will post an update with further information or resolution as soon as we know more.

Printing services have been restored.

Printing services are down after doing Windows Update. Technicians are accessing the situation.

ITEC has restored services and it looks like everything is back up.

ITEC is rebooting our production Banner server (potban001) immediately. During this reboot Banner/BearPAWS/BearDeN will be unavailable.

Account holders in Oracle Business Intelligence be advised: SUNY System Administration has informed us that transactions entered in BI on August 16th, 2017 were duplicated (posted again) on August 30th. The situation will be remedied this weekend before end-of-month processing is done.

If you or someone you know recently had an account compromised by replying to a phishing email, the scammers may have created a message rule that deletes the victim’s incoming email so that people cannot easily send them a message saying “Hey! There is something wrong with your email!” To fix this: 1) Sign into the O365 Web Portal (not a phone, computer, or other device). 2) Click the Mail tile. 3) From the Gear menu in the upper right, click it, towards the bottom under “Your app settings” choose Mail. 4) Expand the triangle next to Mail on the left side (if it isn’t already), then choose “Automatic Processing”, and look at “Inbox and sweep rules”. 5) There will likely be a rule in there to delete/move messages which should be removed. Deleted Messages can be found in the “Deleted Items” in the main mail window. If they are not visible there, click on the words “Recover deleted items” and they may be able to be recovered.