Status Announcements

E-mails from Request Tracker, the Helpdesk (and others’) ticketing system, are experiencing delays.  CTS is investigating the problem.

Oracle Business Intelligence is back online.  Response may be sluggish for the next hour or so.

Oracle Business Intelligence is undergoing system maintenance and is unavailable.

The network configuration error has been corrected and services restored.

A configuration change to a network switch has caused an outage of several license servers as well as our Apple Software Update Service. Network technicians are working to restore the switch configuration.

The maintenance window scheduled for Sunday 4/2, from 9am – noon is now complete, and normal operations have resumed.

Maintenance work is complete. Authentication for all services should be working.

Work will begin at 9:30 am on one of the College’s legacy authentication servers, and is expect to last at most 30 minutes. This may prevent logging in to some services during that time. Email (Office365) and Moodle should be unaffected.

CTS will be performing maintenance on various servers this Sunday, April 2, between 9am and noon. Some services, including access to helios and helios3, may experience interruption or slowdown during this period, depending on the work that needs to be done. If this might happen, an announcement will be posted just prior to the work on the potentially affected service, and again when the work is complete. Email and moodle should be unaffected.

As a result of recent maintenance, PACES systems sent a series of outdated e-mail messages.  Please disregard messages you received this week relating to: SUNY Card Photo Accepted Card Balance Low Device Is Now Registered If you received one of these messages and have questions, please contact Kim Bradshaw at PACES: 315-267-2658