CTS is aware and technicians are working on an issue impacting voicemail service for the campus. The voicemail service is currently not working. We are in contact with our vendor and working to resolve this issue. We will update you […]
Beginning September 1, 2023, the campus will no longer be offering or supporting the Safari web browser. CTS encourages the transition to Microsoft Edge. Edge is secure, utilized the campus licensing with Microsoft, connects to your campus computing account (CCA) […]
We are currently in the middle of an update to the PaperCut software which underpins all of printing campus. During this update/upgrade, printing will be unavailable. Please continue to monitor this status blog for updates.
Thank you to our campus community for your patience and understanding as CTS worked to resolve the issue we encountered with W@SP connectivity yesterday. Our CTS Teams believes the issue has been corrected/resolved. If you continue to have issues with […]
The IT Service Desk, Device Management Services, Network Infrastructure and Media and Telcom will all be open on Labor Day, Monday, September 4, 2023, from 8am to 430pm in support the instructional needs of the campus. CTS Operations, Administrative Information […]
CTS is aware of an issue with connectivity to WIFI/W@SP on campus, some users are getting booted from WIFI and are then unable to connect/reconnect. Multiple areas within CTS are working on troubleshooting the issue and further updates will be […]
This is an update to a previous posting. Please share with all users in your area or department. SUNY ITEC is still negotiating the contract with Adobe, they should have an update soon. CTS has no control over this renewal […]
Telcom is currently experiencing a high volume of work orders related to Voicemail Message Light/Lamping. CTS is aware of this issue and is the result of running our old and new voicemail systems in parallel to maintain normal business operations […]
CTS is currently experiencing a networking issue that is directly associated with the AV Podia. In some instances, the TouchPanel controls may be offline. Technicians are currently working on the issue to resolve the problem. CTS will continue to provide […]
Adobe licensing on the SUNY Potsdam campus is a managed service of SUNY ITEC. We are aware of the end of licensing messaging that some Adobe users are receiving. SUNY ITEC is aware of these expiration notices and is working […]