Due to the approaching upgrade in the campus telephone system, CTS will not be processing any telephone changes (adds or moves) from 4pm on Wednesday, June 28, 2023 through 8am on Monday, July 10, 2023. Please note that all moves […]
They phone system is experiencing issues. CTS technicians are investigating and working to determine the issue. We may need to work on resetting the phone system. More details will follow. If you have issues contact the IT Service Desk – […]
Microsoft has indicated the status of alert ID MO597738 is now resolved and service has been restored.
Microsoft has issued the following notification: Users are experiencing slowness or delays accessing multiple Microsoft 365 services ID: MO597738 Status Service Degradation Impacted services Microsoft 365 suite, Exchange Online, OneDrive for Business Details Title: Users are experiencing slowness or delays […]
CTS has completed resetting phones for the campus. If you notice that your telephone does not have dial tone now that maintenance is complete, it may require a manual reset. Please list extension numbers in your area that are impacted […]
CTS has completed the process to switch the phone servers. The phones that were previously impacted continue to have issues. CTS will need to reset all phones in a rolling wave after normal business hours today to resolve the remaining […]
CTS is beginning the process to switch the phone servers now. An update will be made to this blog when the transition is complete.
Computing & Technology Services has been working to resolve ongoing issues with sporadic telephone outages since Monday, June 12. At this point we will need to switch to the standby phone server at Noon time today, June 14, 2023. The […]
All areas of CTS will be closed Monday, June 19, 2023 in observance of the Juneteenth anniversary. If you require technical assistance, during this time please contact the IT Service Desk at 315-267-4444 or by e-mail at itservicedesk@potsdam.edu so we […]
CTS technicians are continuing to investigate an issue where some campus phones may not have dialtone or audio. Not all phones are impacted but many are. CTS is also continuing to work through the issues that have already been reported. […]