CTS Announcements & System Status

CTS is beginning the process to switch the phone servers now. An update will be made to this blog when the transition is complete.

Computing & Technology Services has been working to resolve ongoing issues with sporadic telephone outages since Monday, June 12. At this point we will need to switch to the standby phone server at Noon time today, June 14, 2023. The […]

All areas of CTS will be closed Monday, June 19, 2023 in observance of the Juneteenth anniversary. If you require technical assistance, during this time please contact the IT Service Desk at 315-267-4444 or by e-mail at itservicedesk@potsdam.edu so we […]

CTS technicians are continuing to investigate an issue where some campus phones may not have dialtone or audio. Not all phones are impacted but many are. CTS is also continuing to work through the issues that have already been reported. […]

CTS technicians are investigating an issue where some campus phones may not have dialtone or audio. Not all phones are impacted and CTS is working through the issues that have been already reported. If you experience an issue, please report […]

SUNY ITEC is reporting a 93% restoration of services at this time and expects to have services fully restored at 1030am this morning. If you continue to experience access issues after 1030am, please reach out to the IT Service Desk […]

SUNY ITEC is continuing to work on access to Banner services resulting from an unexpected power failure in the ITEC data center. Access to Banner/BearPAWS/BearDeN may continue to be impacted. CTS is aware and continuing communication with ITEC. Thank you […]

Banner/BearPAWS/BearDeN access has been restored at this time.

Banner/BearPAWS/BearDeN are inaccessible. ITEC reports a situation with routine power maintenance within our VTC Data Center resulting in a power outage for all data center racks. ITEC is working to bring services back online.

Presently, CTS believes that the telephone and voicemail issues that began last Friday, June 2, 2023 have been resolved. If you are continuing to experience difficulties please contact the IT Service Desk at itservicedesk@potsdam.edu or call x4444