Status Announcements

The campus voicemail system has been restored. Please report any issues to the IT Service Desk at x4444 or email to itservicedesk@potsdam.edu.

CTS is currently investigating an issue involving the campus voicemail system being completely inaccessible. We have engaged our support contractor and are investigating causes. We do not have an estimated time to restoration as of this writing. We will continue […]

The IT Service Desk and Network, Infrastructure, Media and Telcom will be fully staffed tomorrow, November 11, 2025 Veteran’s Day. Host Services, Administrative Information Systems and Device Management Services will have variable staffing levels. Administration and Operations will be closed. […]

All areas of CTS will be closed Monday, October 13, 2025, in observance of Indigenous People’s Day (formerly Columbus Day).   If you require technical assistance, during this time please contact the IT Service Desk at 315-267-4444 or by e-mail at itservicedesk@potsdam.edu so […]

The IT Service Desk and Network, Infrastructure, Media and Telcom will all be open on Labor Day, Monday, September 1, 2025, from 8am to 430pm in support the instructional needs of the campus.   CTS Administration & Operations, Administrative Information Systems, […]

Connection issues with SUNY hosted services including Banner/BearPAWS/BearDeN are resolved. Please report any issues to the IT Service Desk at x4444 or email to itservicedesk@potsdam.edu.

CTS technicians are working with SUNYNet staff to resolve connection issues with SUNY hosted services including Banner/BearPAWS/BearDeN. As information becomes available, this blog will be updated.

Greetings, CTS is continuing to upgrade network components throughout the campus. Beginning on Monday morning 7/21/2025, technicians will begin the replacement of Wi-Fi Access points throughout Van Housen and Van Housen Extension. Once completed, there will be network options for […]

ITEC will be performing OS patching on Wednesday July 9, 2025 from 12:00am – 7:00am. During this time Banner, BearPAWS and BearDeN may be unavailable.

ITEC will be performing OS patching on Wednesday July 9, 2025 from 12:00am – 7:00am. During this time Banner, BearPAWS and BearDeN may be unavailable.